Shipping policy

Thank you for shopping with us! We want to ensure that your order reaches you as quickly and safely as possible. Please review our shipping policy below.

• Orders are processed within 1–2 business days after payment is received and cleared.

• Orders are not processed on weekends or holidays.

• You will receive a confirmation email with tracking information once your order has been shipped.

We offer several shipping methods to meet your needs:

• Standard Shipping: 5–7 business days (Available for most areas)

• Expedited Shipping: 2–3 business days (Available for most areas)

• Express Shipping: 1–2 business days (Available for select locations)

Note: Shipping times are estimates and may vary depending on factors such as destination, weather, or carrier delays.

• Shipping costs are calculated at checkout based on your order total and delivery location.

• We offer free shipping on orders over $50 (within the U.S.).

• We currently ship to select international destinations. Shipping fees and delivery times vary based on the country.

• Please note that customs duties and taxes may apply and are the responsibility of the customer.

Once your order is shipped, you will receive a tracking number via email to track your package.

• If your order is lost or damaged during transit, please contact our customer service team immediately at info@helybaby.com. We will assist you in filing a claim with the carrier and ensure that you are taken care of.

Please ensure that the shipping address provided is accurate. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

If you have any questions about our shipping policy, please feel free to contact our customer service team at info@helybaby.com or 4079069197.